Increase repeat revenue from the customers you already have.

THE CUSTOMER JOURNEY

Make Every Customer Interaction Count

From the first purchase to the next, we build retention strategies that give customers more reasons to engage, buy again, and stay connected to your brand.

The customer journey
The customer journey

Ecommerce Retention Experience That Drives Results

$25M+

Email + SMS Revenue Influenced

+$2.4M

Incremental SMS Revenue

+18.5%

Increase in Customer LTV

Platform Experience

| Klaviyo

| Attentive

| Braze

| Cordial

| Postscript

| Shopify

| Recharge

| SKIO

| HubSpot

| Iterable

| PostPilot

| RudderStack

| Klaviyo | Attentive | Braze | Cordial | Postscript | Shopify | Recharge | SKIO | HubSpot | Iterable | PostPilot | RudderStack

Most brands don’t have a traffic problem. They have a retention problem.

A visual marketing process flowchart with icons and labels, including Lifecycle Strategy, Email Marketing, SMS Marketing, Retention Automations, Segmentation & Personalization, Klaviyo/ESP Management, Win-Back Campaigns, and Performance Reporting.

You’re spending to acquire customers, but too many purchase once and disappear.

We turn first-time buyers into repeat customers.

Summit Retention builds the email, SMS, and lifecycle systems that increase repeat purchases and customer lifetime value.

Our Lifecycle Marketing Services Framework for Growth

Our five-phase system for building retention infrastructure that compounds. Each phase feeds the next.

A five-step timeline or process chart with steps titled 'Audit & Align,' 'Strategy & Plan,' 'Build & Implement,' 'Optimize & Grow,' and 'Scale for the Long Term,' each with descriptions of tasks and goals.
A five-step timeline or process chart with steps titled 'Audit & Align,' 'Strategy & Plan,' 'Build & Implement,' 'Optimize & Grow,' and 'Scale for the Long Term,' each with descriptions of tasks and goals.

Ready to turn more customers into repeat customers?

Let's talk about where your retention strategy can create more revenue.